Mass Health (JCCH)

Description

• Data Entry & Paperwork Management:
• Process and enter client information into the appropriate MassHealth database systems.
• Maintain accurate and organized files for client applications, eligibility status, and correspondence.
• Ensure all forms are properly completed and filed, following MassHealth guidelines.
• Assist in managing and tracking pending applications or renewals for MassHealth coverage.

• Client Interaction:
• Provide friendly and professional customer service to community members, answering phone calls and emails regarding MassHealth services.
• Communicate with clients in person or via phone to clarify questions about the application process and needed documentation.
• Follow up with clients to ensure that all required materials for MassHealth applications are submitted on time.

• Administrative Support:
• Prepare and organize documents, forms, and client information for review and processing by MassHealth staff.
• Assist in scheduling appointments for clients to meet with program coordinators.
• Assist with office duties such as filing, photocopying, and scanning client documents.
• Manage office supplies, ensuring that the necessary forms and materials are available for staff and clients.

• Collaboration & Reporting:
• Collaborate with other City Hall departments to ensure seamless delivery of MassHealth services.
• Report to the Health Services Coordinator about client progress, documentation status, and any issues encountered.
• Provide feedback on improving the MassHealth process and client experience based on observations and interactions.

Qualifications:

• Skills & Abilities:
• Strong attention to detail and ability to process forms and paperwork accurately.
• Excellent communication skills, both written and verbal.
• Customer service skills, with a friendly and patient demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with the ability to learn new software quickly.
• Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment.

• Experience:
• Previous experience in administrative support, data entry, or customer service is preferred.
• Experience working in government or healthcare-related roles (e.g., MassHealth, Medicaid, or other public assistance programs) is a plus.

• Additional Requirements:
• Must be at least 16 years old.
• Strong organizational skills and the ability to maintain confidential information.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Bilingual skills (e.g., Spanish, Haitian Creole, or Portuguese) are a plus, as they can help in communicating with a diverse community.
• Familiarity with MassHealth programs and application processes is highly desirable.
• Prior experience in a government or social services office setting is an asset.

Internship Benefits:

• Professional Experience: Gain valuable experience in public administration and social services.
• Skills Development: Develop strong skills in office administration, customer service, and MassHealth operations.
• Networking: Work alongside professionals in the public health and social services fields and build connections for future career opportunities.
• Community Impact: Make a direct impact on your community by helping individuals and families access critical health benefits.

In-Person Instruction

Cost - Free