Play Hard

Description

In order to apply for this worksite, please complete the pre-screen linked below:

https://myahq.com/CityofEverett/activity/pre-screen

FRONT DESK ASSOCIATE

Front Desk Associates will be responsible for creating a positive member.

experience by providing a superior level of customer service to all members,

prospective members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Creates the “first impression” by greeting and checking in all guests.

● Liaison between members (prospects and current members) and

managers.

● Answers and directs all incoming phone calls

● Fields all member concerns

● Responsible for keeping check in desk clean, neat and organized

● Attends all scheduled meetings

● Maintains professionalism when assisting members and communicating

with other staff.

● Maintains professional when not assisting members; avoids eating at

desk, sitting and reading, personal internet/phone use, or any other

activities that are not work related.

● Assist floor staff with cleaning and organizing gym equipment.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

● Must be able to meet physical demands of the job, including but not

limited to, standing for long periods, walking, running, and lifting up to

45lbs.

● Knowledge of Microsoft office and Google applications

● Must be highly motivated and energetic

● Must possess excellent communication and interpersonal skills

● Must be organized and have strong attention to detail

● Ability to multitask

● Must be a team player; assist all coworkers when needed.

● Ability to promote and sell PLAYFIT training and class packages

● Must be flexible in scheduling and availability

Preferred Education & certifications & experience

● Previous customer service experience required

● Experience in the gym or hospitality industry is preferred.

● CPR, First Aid and AED certification required

● Bilingual is a plus!

FLOOR ATTENDANT

The Floor Attendants will be responsible for creating a positive member

experience by providing a superior level of customer service to all members,

prospective members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Monitors all areas of the gym floor, including classrooms and basketball

court.

● Liaison between all members/prospects and management

● Fields all member concerns

● Responsible for keeping the gym floor, classrooms and basketball courts

neat and organized.

● Responsible for daily equipment maintenance. (Checking if any machines

are out of order, bolts need tightening, or accessories needing to be

replaced).

● Attends all scheduled meetings.

● Maintains professionalism when assisting members and communicating

with other staff.

● Maintains professional when not assisting members; avoids eating at

desk, sitting and reading, personal internet/phone use, or any other

activities that are not work related.

● Assists front desk associates with greeting and checking in members, as

well as answering and fielding phone calls as needed

● Guide prospects through the gym when touring; answering any questions

they may have.

● Assist trainers and instructors in the set up/breakdown of sessions and

classes.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

● Must be able to meet physical demands of the job, including but not

limited to, standing for long periods, walking, running, and lifting up to

45lbs.

● Must be able to physically and/or verbally demonstrate proper use of

equipment.

● Knowledge of Microsoft office and Google applications

● Must be highly motivated and energetic

● Must possess excellent communication and interpersonal skills

● Must be organized and have strong attention to detail

● Ability to multitask

● Must be a team player; assist all coworkers when needed.

● Ability to promote and sell PLAYFIT training and class packages

● Must be flexible in scheduling and availability

Preferred education & certifications & experience

● same as Front Desk position

In-Person Instruction

Cost - Free