Play Hard 25'

Description

Front Desk Associate

Essential Duties and Responsibilities:

• Create a lasting first impression by greeting and checking in all members and guests, ensuring they feel valued from the moment they step through the door.
• Act as a liaison between members (current and prospective) and management, effectively addressing inquiries and concerns to maintain high satisfaction.
• Manage communication by answering incoming calls promptly and directing them to the appropriate person or department.
• Monitor and address member concerns to ensure a high level of service and resolve any issues swiftly and professionally.
• Maintain a clean, organized, and efficient check-in desk to reflect the gym's commitment to excellence.
• Assist with the promotion and sale of training packages and classes, contributing to the growth and profitability of the gym.
• Collaborate with team members, attending scheduled meetings and working together to ensure the gym runs smoothly.
• Always maintain professionalism, whether directly assisting members or performing non-member-related duties. This includes avoiding personal distractions such as eating or phone use at the desk.

Required Knowledge, Skills, and Abilities:

• Proven ability to provide outstanding customer service in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail to ensure all tasks are executed efficiently.
• Exceptional communication and interpersonal skills, with the ability to multitask and remain calm under pressure.
• Must meet the physical demands of the job, including standing for long periods, walking, and lifting to 45lbs.
• Proficiency with Microsoft Office and Google Applications.
• Team-oriented, with a willingness to help coworkers whenever needed.
• Flexibility in scheduling to accommodate the needs of the gym.
• CPR, First Aid, and AED certification are required.
• Bilingual skills are a plus!

Floor Attendant

Essential Duties and Responsibilities:

• Monitor and maintain the gym floor, classrooms, and basketball courts, ensuring all spaces are organized, clean, and safe for members.
• Act as a liaison between members and management, addressing any issues or concerns to maintain a positive environment.
• Oversee daily equipment maintenance, checking for issues such as machine malfunctions or necessary repairs and ensuring all equipment is in top condition.
• Assist with the setup and breakdown of fitness classes and sessions, ensuring a smooth transition and an optimal member experience.
• Guide prospects through the gym, offering tours, answering questions, and promoting the gym’s services and offerings.
• Collaborate with front desk associates to ensure members are greeted promptly and their needs are met quickly.
• Always maintain a professional demeanor, even during quieter times. Avoid personal distractions such as eating or phone use while on duty.

Required Knowledge, Skills, and Abilities:

• Proactive and energetic, with the ability to manage the gym floor and support the team during busy times.
• Strong knowledge of gym equipment and the ability to physically and verbally demonstrate its proper use to members.
• Exceptional communication skills and a positive, solution-oriented attitude when interacting with members and staff.
• Strong attention to detail and the ability to multitask in a dynamic, high-energy environment.
• Physical capability to stand for long periods, walk, run, and lift up to 45 lbs, as well as demonstrate proper use of gym equipment.
• Proficiency with Microsoft Office and Google Applications.
• Team player mindset, ready to help out wherever needed.
• Ability to promote and sell gym services, training, and classes to members and prospects.
• Flexibility in scheduling to meet gym operational needs.
• CPR, First Aid, and AED certification are required.
• Bilingual skills are a plus!

In-Person Instruction

Cost - Free